Terms of Service

1. Agreement to Terms

By accessing our website at sw.solar or using our services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our website or use our services.

2. Service Description

Southwest Solar provides solar panel installation, maintenance, and related services for residential properties in Southern California. Our services include:

• Solar system design and engineering
• Equipment procurement and installation
• Permit acquisition and processing
• System monitoring and maintenance
• Warranty service and support
• Energy consultation and analysis

3. Installation and Equipment

3.1. Site Assessment: Prior to installation, we will conduct a thorough site assessment. You agree to provide accurate information about your property and ensure site accessibility.

3.2. Equipment: All solar equipment provided remains under manufacturer warranties as specified in your purchase agreement. Our workmanship warranty covers installation for 10 years.

3.3. Installation Timeline: While we strive to meet estimated installation dates, various factors including weather, permit processing, and utility approval may affect the timeline.

4. Payment Terms

4.1. Pricing: All prices are as quoted in your specific agreement. Additional costs may apply for special installation requirements or upgrades.

4.2. Payment Schedule: Payment terms are as specified in your purchase or financing agreement. For direct purchases, a deposit is required before installation begins.

4.3. Incentives: While we assist with paperwork, we do not guarantee the availability or amount of tax credits, rebates, or other incentives.

5. Warranties and Guarantees

5.1. Product Warranties: Manufacturer warranties apply to all equipment as specified in product documentation.

5.2. Installation Warranty: We provide a 10-year warranty on our installation workmanship.

5.3. Performance Guarantee: Any performance guarantees are as specified in your purchase agreement and subject to proper maintenance and operation.

6. Customer Responsibilities

You agree to:

• Provide accurate information about your property and energy usage
• Maintain appropriate homeowner's insurance
• Grant necessary access for installation and maintenance
• Notify us promptly of any system issues or damage
• Maintain internet connection for system monitoring (if applicable)
• Follow proper system operation guidelines

7. Limitation of Liability

Southwest Solar's liability is limited to the repair or replacement of installed systems as specified in your warranty agreement. We are not liable for:

• Indirect or consequential damages
• Utility rate changes or policy modifications
• Acts of nature or other circumstances beyond our control
• Modifications or repairs by unauthorized parties

8. Cancellation and Termination

8.1. Cancellation Policy: Cancellation terms and any applicable fees are as specified in your purchase agreement.

8.2. Contract Termination: We reserve the right to terminate service for non-payment or breach of these terms.

9. Dispute Resolution

Any disputes shall be resolved through arbitration in accordance with California law, unless prohibited by applicable law.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website with the updated date.